Returns & Exchanges
At Identity Leathercraft, we take pride in our artisanal quality and want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a 30-day window for returns or exchanges on all standard items.
Initiate Your Request
Contact our support team with your order number and reason for return to receive an authorized Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the unused items in their original packaging, ensuring all hardware and leather components are protected to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our workshop for inspection.
Quality Inspection & Refund
Once our craftsmen verify the condition of the return, we will process your refund or dispatch your exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing